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Bet-at-home review by real players

Germany
5
  • Support
    5
NEW
Share

Nice sevice!

The customer service at betathome is super good, they are so friendly and nice!! Love!

M
Germany
1
  • Bonus
    1
NEW
Share

I got nothing at bet at home

I got a bonus in the match, but after that, my account had a problem. It was locked and the money just lost :) WTF?

N
Germany
4.5
  • Support
    5
  • Bonus
    4
NEW
Share

Good customer service

Lots of games and great odds. I experienced many problems with my account which made it temporarily closed, then I email customer service. Mail was resolved shortly after that, so customer service is super good, at least.

Germany
1
  • Support
    1
NEW
Share

Completion branch customer service!

Wrote a complaint, about one in their customer service, and got the response back from the same person. Stay away from Bet at home!

M
Germany
1
  • Support
    1
NEW
Share

Stay away Bet at home

the service is so suck, my account was locked after wining? noone helped me out. the heck?

CEO Michael Quatember
Website https://uk.bet-at-home.com/
Established 1999
License United Kingdom, Malta
Platforms Desktop Mobile
Payout 0.5
Max. profit 20000
Min. Deposit 10
Min. Withdrawal 10
Currency
Type of odds American, Fraction odds, Decimal odds
Product
Additional Info.

Bet-at-home Payments

Method Min. Max. Deposit Time Fee
Visa €10 - Instant Free of charge
MasterCard €10 - Instant Free of charge
Skrill €10 - Instant Free of charge
Trustly €10 - Instant Free of charge
Skrill1Tap €10 - Instant Free of charge
Diners €10 - Instant Free of charge
Method Minimum Maximum Withdrawal Time Fee
Visa
Visa €100 €5000 Instant Free of charge
MasterCard
MasterCard €100 €5000 Instant Free of charge
Neteller
Neteller €10 €10000 Instant Free of charge
Skrill
Skrill €10 €6000 Instant Free of charge
Trustly
Trustly €10 - Instant Free of charge
BankTranfer
BankTranfer €5 - Instant Free of charge
Paysafe
Paysafe €10 €5000 Instant Free of charge
Show all ()

Positives

  • Plenty of choices regarding deposits and withdrawals
  • Mobile application for every platform
  • Huge variety of betting markets
  • Amazing live bets throughout the day

Negatives

    • Customer support takes quite a while to proceed
    • Bet-at-home.com does not have a dedicated app
    • Deposit via credit and debit cards are charged
    • Low payout rates compared to other bookmakers

Bet-at-home Expert review

Score by Eduardo Ramos
  • Reliability
  • Casino Games
  • Payment
  • Bonus
  • Support
3.4
3.4
Rating by Eduardo Ramos

Eduardo Ramos

United Kingdom
7 months ago

Introduction To Bet-at-home

Bet-at-home is one of Europe’s most popular betting companies with offices in Austria, Malta and Gibraltar as well as a headquarters in Germany. They have grown their customer base to over 5 million users and have secured a range of deals and sponsorships with top Germany clubs including Red Bull Salzburg, Hertha Berlin and Borussia Mönchengladbach.

To further this they also sponsor sports such as tennis, handball and hockey, which had made them one of the most recognisable brands throughout Europe and a very safe brand to trust with your money. Here is our review of the betting features available at Bet-at-home. 

Website Interface

The website itself is very easy to use, loading quickly and providing users with a comprehensive interface in which they can place their bets. Here are some of the main benefits of the site.

  • A smooth, sleek user interface

  • Fantastic site for tennis punters

  • Many statistics to read about

  • Fantastic mobile app

However there is one major downside to the site. This is the fact that there are

  • Many country restrictions,  including France, USA, Turkey, Albania, Belgium, Spain, Portugal and Denmark.

Betting Markets

When it came to betting markets, Bet-at-home offered the widest range of sports that we had ever seen on any sportsbook. In total, there were over 40 different sports available, which made the site perfect for the avid sports better. These sports ranged from football and boxing to sailing, chess and even video games such as League of Legends. This wide coverage provided us with a well-rounded, fantastic experience, as we could choose to bet on sports that we would not normally consider, allowing us to have a range of new and exciting experiences. 

Within the sports section, we discovered thousands of pre-match markets to bet on as well as a wealth of information regarding the upcoming events and betting guides which made it very easy for a new customer to use. Finding the sport and market that we were searching for was very easy and could be found on the left-hand side of the home page. On the site, football was clearly a main focus with a range of leagues to choose from including the Champions League, Premier League, Serie A all the way down to English and German non-league football.

In addition to normal sports, we also found an extensive eSports market. This market included both Dota 2 and League of Legends, both of which could be accessed via the home page. This was a feature that we had not seen on competitors sites and clearly showed that Bet-at-home are taking eSports very seriously. There is also a fantastic range of markets for basketball fans, with a wide range of top European basketball leagues to choose from.  

Live Betting and Live Streaming Service

We were extremely satisfied by the in-play offerings from Bet-at-home. The markets are easily accessible from the home page and include sports such as darts, both codes of rugby, handball, volleyball, basketball and table tennis, as well as baseball and ice hockey.

In our opinion, this was one of the largest ranges of live betting options that we had experienced from any bookmaker on the market. To further the options, there were also eSport live bets available for games such as CSGO and Dota 2, which was truly unique to the Bet-at-home site. 

There were also a number of exciting features to choose from when it came to making a live bet. These included the opportunity to make combi and multi live bets in order to improve our odds of making higher profits. This made our live betting experience extremely exciting, with chances to max out our bets and take advantage of quick in-play opportunities. Live betting was supported with basic live streaming features, which were available for both football and basketball games.

The live streams themselves were of a high-quality and significantly enhance our live betting experience, providing us with live coverage as we placed a wide range of unique bets. We believe that if Bet-at-home further invests in this feature and enables it for most of the sports that they offer players, they will be able to dominate the sporting market. 

Odds Review

The odds provided by Bet-at-home are average in the industry at around 93.5%, slightly higher than TonyBet who offer 92.3% but slightly lower than Betfred who offer 95.1%.

What separates Bet-at-home from competitors are their tennis odds, which are significantly higher than companies such as Betfair, who often offer low odds such as 3/5 and 8/5 for a win.

Bet-at-home consistently offers odds such as 3/1 and even 5/1 for a tennis win, which is significantly higher than the average in the industry and allows them to stay one step ahead of the competition in this category.

Banking Methods

The banking methods provided by Bet-at-home are extremely good, with a wide range of deposit and withdrawal methods. These include VISA, MasterCard, Diners Club, eps, Skrill, OBT by Skrill, iDEAL by Skrill, Skrill 1-Tap, GiroPay, Sofort, Bank transfer, PaysafeCard, NETELLER, Paybox, Trustly, EntroPay. Our experience of depositing and withdrawing was smooth as possible, with up to three free withdrawals each and every month. The process in our experience was easy and we received our money within 12 to 24 hours, which was very fast for the industry. 

Customer Service

The customer service available at Bet-at-home is average at best. There is an option to call them directly on +35 620 102 577 however this number is tolled and costs will vary depending on where you are calling from.

There is a 24/7 live chat available, in which customer representatives will provide you with fast solutions to your problems. In general, our issues were resolved within 5 to 10 minutes.

If you require more a more detailed solution, you can also email the company directly on [email protected]. During our time on the site, the customer support team got back to us within 12 hours and provided us with effective solutions to our problems. 

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