I recently opened a GG.BET account on April 02 2022 and made my first 2 withdrawals on April 04. I was then asked some verification documents to process with payment, which I duly supplied, and my account verification was completed in 2-3 days. Given my account was not verified, one of 2 withdrawals was rejected, and the amount credited back to my account. This makes total sense as I requested the withdrawal before my account had been verified. So I requested that the rejected transaction be withdrawn again on April 04, and to my surprise, 10 mins later, the funds had already been credited to my card. The odd part is, the second withdrawal was never rejected and has been in "in progress" mode ever since. I have contacted their online support on numerous occasions. I was told that GG.BET had already processed the payment on their side (April 08) and that now, I had to wait for the payment side to do their part and was told that the funds should be with me on April 13 04:28 UTC. The funds never came and I contacted again support on April 13, and they gave me confirmation, after consultation with their finance department, that the funds will be with me on April 14, and if I don't have it, they will take it further and engage communication with the payment system to sort things out. Today we are April 14, still nothing. Contacted support again, had to go over the whole story once more, and i was simply told that they have informed administration and I will be contacted by email.
It is mind-boggling. I just don't understand how can 2 withdrawals made on the same day, one gets rejected and then when withdrawn again, gets paid in a matter of minutes and the other one that was never rejected, stays "in progress" for 10 days and when asked for some clarfication, given all parameters are the same for both withdrawals, i am asked to wait further!
Has anyone experienced similar issues withdrawing money from their GG.BET account?
The 'in progress' transaction was finally declined after 11 days and credited back to my account on April 15.
I contacted online support and enquired about the reasons why the withdrawal was rejected and they responded with:
"Thank you for your time.As far as I can see the transaction was declined for technical reasons. We would kindly ask you to retry withdrawal creation or use alternative methods."
So I tried using the mastercard method again as this method worked before. Now, it just would not let me. After entering the amount, i was prompted with the message "transaction is being processed, please wait...." then i would be redirected to the bank transfer screen and the funds would still be there. I could not go for the bank transfer method as my country is not listed there!
I thought it could be a card details issue, so I deleted the card and tried again 5-6 times, all failed!
Contacted online support, gave them screen captures and explained that I could not withdraw to my card. Here is their response.
"Thank you for waiting! Unfortunately, we need more time to clarify the information for your issue. We will send you the detailed information in your email as soon as we receive it."
So here is my conclusion. After my funds were held for 11 days due to some "technical reasons", now I need to wait, for god knows how long, for them to figure out why I can no longer withdraw to my card which previously worked.
My advice, STAY AWAY from gg.bet unless you are looking for major headaches and hours to be wasted on futile exchanges with their online support! I cannot say for sure if they are being genuinely honest and trasparent or whether these are tactics to defer payouts, but what I know is, after 2 rejected transactions and the consequent inability to make withdrawals, I have LOST ALL TRUST in gg.bet!
GG.BET are you serious, that’s the only answer you came up with ‘will try to resolve the issue of withdrawing funds to your bank’! It’s like telling me make deposits, and if you win, we’ll figure out a way to pay you, but no guarantees.