Khamo here, where my next edition of how terrible this family of casinos is when it comes to... well, just about everything! This weeks post episode topics: "Customer service..? Or lack there of?" and "How to cheat your players and justify it! The GTBets Way!" (In all fairness, this happens to also be the motto of drake and gossipslots, but I'm about 99.9% positive it's the same customer service team that services all three sites.) This was a fascinating week for me whilst dealing with these sites customer service departments. It started with gossipslots, where I made a deposit and was waiting for my lcb shop purchase of some free spins, which I thought I received and turned out to have been some random deposit bonus. I played them, realized they weren't my shop purchase and neither accepted or denied the bonus of a whomping $2, to which I then had a rollover applied to of something along the lines of 80x (a fairly common sizing for gossip and drake). I contacted customer service to let them know I did not want this bonus, and that I was mistaken in thinking those spins were my ones from LCB. They told me, in different words, too bad. As per usual, they ascribed to the policy of "we don't really care about you, we just want your money, and we're going to make it as difficult as possible for you to get it back...BUT we know you'll keep coming back, because we understand the mind of the gambler...) <-- So I'm taking some artistic license with this... apparently in a covid-19 society we can do as we please, as long as we keep our social distancing to an appropriate separation. Onto today, and much to my own dismay... If you've read some of my prior reviews, you may know I have a very special place in my heart for the game "Timebender," which of course is an exclusive to these three casinos... I see on gtbets that their current deposit promo is for free spins on timebender, with $50 being the minimum deposit. I told myself not to do it after I swore off gossip and drake the other day, but alas, today I go to the cashier and line up my deposit for $50. I input the exact amount of LTC requested, coinbase automatically adds their fee on top of that so as to send the proper amount, and click- a few minutes later I see my balance update (a few minutes mind you, well within the allotted 30 min that that deposit amount is supposed to be honored for), $49.90. No free spins. "UGH, now I have to deal with Customer-not-service" I think to myself. I explain my situation, and guess what?! Barely even an apology, and a "nothing we can do about" response. I heed you steer clear of these casinos. I'm honestly shocked to see any good reviews, especially ones that claim they have good customer service. I have had a small handful of positive experiences with their staff, and a garbage truck full of bad ones. The few good reps do not make up for the rest. Find yourself a different house, in my time here I've cashed out once, and that was my initial deposit to GT, and that has been it. If you want the quality you'll get from these casinos, find a dog with a case of bowel irritation, shovel it's business into a toilet, throw your money in with it, and flush! It'll be just like playing slots or anything else at these casinos. Thought I'd be able to post photos of my interaction with the gtbets rep, but I dont see an option to attach files here. Anyway, there's my Sunday don't play here Funday review. Cheers Khamo Also- during this unprecedented pandemic, I hope you all stay healthy and stay safe. As always, good luck wherever you place your bets!