On the 30th of June i have sent my documents for verification with the intent of making an withdraw. I could see by their verification center that my documents weren't even analysed and i couldn't request any withdraws, so i reached out for costumer support. Since then, i have contacted betboro by livechat and e-mail multiple times and i was informed that my account was under ''revision'' as of July 5th, but no further information of what this revision was about was said to me. After more e-mails and live chats, on July 10th, i receive an e-mail that said the follow:
''Thank you for your email.
When your account is under fraud investigation, we are unable to provide further information. The investigation can last up to 21 working days.
During that period, there will be no further communication from our side, as soon as the investigation is over, you should receive a reply.''
This is outrageous. I am positive that i did not do anything that was against ToS, and i am concerned about the way this was handled, since i only received this e-mail after insisting at least 5 times through multiple days on live chat. On top of that, ''21 working days'' is not reasonable for any kind of revision, and i worry that i will never manage to withdraw my funds. I find incredibly suspicious that i managed to normally use my account for months and never had any kind of issue, but right when i manage to grow my balance and request an withdraw, they wrongfully accuse me of fraud.
I am not accusing Betboro of anything here and i still hope that my situation will be resolved, i will be providing my betboro username and account ID here in the hopes that someone from betboro team reads this and tries to help other than simply telling me to wait.
I will notify the community of how my situation develops, and form my opinion if betboro is trustworthy or not. If my issues get resolved, i will retract my complaint and give an update on my case.
Update: today is 20/07 and betboro still have not contacted me in any form.
Update 2: today is 21/07 and i still did not receive any kind of contact and now i can't even login in the website, which makes it impossible for me to reach out in live chat. STAY AWAY FROM THIS BOOKMAKER, i have lost over 5k usd because they did not pay me
account ID: 379252710