Captain Marlin Review

The absolute worst customer service experience I have ever had. I tried to withdraw my money via the usual method of PayPal like I do every time I use captain spins. Somehow this time the option to withdraw via PayPal had gone from my account. So the unbelievable shambles starts with contacting customer service. In short I was told they didn't know why I couldn't withdraw and escalated my query to IT department. (Days later still no reply) so I contact them again. This time I was advised they were still waiting to get feedback on my query. I was then advised I could deposit via bank card and then withdraw all funds back to that card. I thought ok hopefully this will get my money into my bank a bit quicker. Unbelievably the next day, instead of paying me the funds they actually took the money out my account. Yes they stole money out of my account instead of paying it in. So now I'm down double. Obviously angry I then have to get back in touch. What a waste of my time this was, I explained my case again only to be met with a brick wall. Zero help whatsoever infact quite the opposite. To cut a very long story short. I was told I needed to provide proof that they had messed up by sending a full bank statement. I explained that my bank statement was not even due to be processed by my bank for another 2 weeks. Their answer- can't & won't do anything about it until we see the full statement & even then it could take them up to 48hrs to investigate it. My bank gave me an authorisation code for the transaction to be instantly traced but captainspins refused to even check. Saying the same thing over and over again "can't & won't do anything about it until we see the full statement". Denying me the option to withdraw my money is bad enough but to then totally mess up the withdrawal by stealing my money is unforgivable. What a disgrace this company is treating paying customers like this. I sincerely hope the gambling commission takes my complaint seriously because this should not be allowed to continue. There are plenty of online casinos to choose from and many of them are competant captainspins.com is not one of those sites. Think long and hard before you sign up to these theives.

It’s not even casino to play with it’s biggest scam M F casino don’t Westing your money and you times they are Thief .

I can also confirm that captin spins is a scam. Don't expect to see any money at all even if you are a verified player. 2 weeks of waiting for any kind of response or the money to be deposited however I heard absolutely nothing from them. when contacting them through live chat all you get is excuses and scripted responses especially when u mention withdrawal status. Just not on stay away guys. Your hard earned cash is better spent elsewhere.

Hi there Please utterly avoid those scams, thiefs and liars. They take your money from your account with a system very technical and smart of pending and rebounded payments. My local bank from their side it's all fine. So the broker instead pay your winnings takes them from. Utter disgusting, well managed cyber crime. DONT PLAY ON CAPTAIN PISH SPIN platform. You won't see any money.

They are scam big time, do not waste your money here unless you don't want to cash out after , they do not let you withdrawal, what's the point of playing here. Before making a deposit i asked them if my account been verify and if i have to send in any documents. They confirm my account is active and already been verify. After making 4 deposits of $600 and won $1500 that's when they have a problem. in order making the withdrawal i have to send in all of my deposit transaction from my bank to there account and i did everything they require. After they told me they will get back to me within 24 hours. 24 hours passed and nothing happen, so i came on live help then they told me it might take up to 48 hours and now it's been 4 days already and my withdrawal still on pending and every time i go on live help is the same answers.

Stay away from this site their just scum they try to put me again in this stupid gambling life I registered with GameStop 2 years ago now after two yours they (captain spin) emailed me saying you have money in your account we try to process the payment but your bank is not accepting the payment Then I send them my account and again they ask me to provide bank statements Which I did after all of this they told me you don’t have money in your account When I ask them why did you make me do all those things for no reason and they say I don’t know

All netent games are lagging, but the other games works just fine, got my money to my bank account 40 hours after the withdraw, kinda slow but atleast i got them. if the netent games would work as they should it would be a good casino

Really bad site Money keep on disappearing when switching from cash to bonus Worst casino for odds to win anything big STAY AWAY There's way better site out there

Absolutely scam site they took £36 71 deposit from me and it said rejected but still the transaction come out my bank don't gamble your money on this scammy site absolutely shocking

I won 200$ and have been trying to collect it for over 2 months!! I have sent my banking information as well as my bank statements 4 separate times and all they do is send my an email saying their team is working on it amd to wait, or I am asked for banking info again!! When I go to live chat Im simply told to send another email it has been so frustrating and I am getting nowhere! Please dont waste your money on ths casino go on jackpotcity or rubyfortune both I have had no trouble with thoses ones. Captain Spins is an absolute Scam!!!!